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Vision Loss Rehabilitation Canada and COVID-19

Mise à jour importante : Rendez-vous et services en personne

À mesure que les restrictions commencent à s'atténuer dans tout le pays, Réadaptation en déficience visuelle Manitoba a mis en place des politiques et des procédures strictes visant à assurer la santé et la sécurité de son personnel et de ses clients, au moment de commencer à offrir des services en personne.

Les bureaux de RDVC au Manitoba seront ouverts à compter du lundi 8 juin sur rendez-vous seulement.

Pendant cette période, les évaluations de la basse vision en ce qui a trait aux besoins d’appareils de grossissement, les services de technologie d'assistance et des services limités d'orientation et de mobilité dans la communauté seront possibles sur rendez-vous.

Lors de tous les rendez-vous, le personnel et les clients devront respecter la règle de distanciation physique, pratiquer une bonne hygiène des mains et porter un équipement de protection individuelle approprié.

Veuillez noter :
Nos services de soins virtuels et nos services d'urgence essentiels resteront disponibles.

À quoi vous attendre lors de votre prochain rendez-vous

Avant votre rendez-vous

Avant votre rendez-vous, vous recevrez un appel de confirmation le matin de votre visite. Au cours de cet appel, on vous demandera de remplir verbalement notre écran d'évaluation du client afin de déterminer s'il vous sera possible d’aller à votre rendez-vous en toute sécurité ce jour-là.

Avant et après votre rendez-vous, notre personnel désinfectera toutes les surfaces et tout le matériel. En ce qui vous concerne, vous devrez vous assurer de respecter les bonnes pratiques d'hygiène et de respiration. Il ne faudra pas oublier pas de ses laver soigneusement les mains avant et après la visite, d’éviter de se toucher le visage et de tousser ou d'éternuer dans votre manche.

Pendant votre rendez-vous

Lorsque vous arrivez à votre rendez-vous, un membre du personnel vous accueillera à la porte du bureau ou au lieu de rendez-vous désigné. Tous les membres du personnel devront porter un masque chirurgical et un équipement de protection individuelle pendant le rendez-vous.

On vous demandera ensuite de vous laver soigneusement les mains en entrant dans l'installation ou dans la salle de réunion et on vous fournira un masque chirurgical si vous n'en avez pas. Vous devez porter ce masque pendant toute la durée de la visite. Si vous êtes accompagné d'une personne de soutien, celle-ci doit également se laver les mains et porter un masque avant d'entrer dans l'installation ou dans la salle de réunion.

Si vous voulez que la personne qui vous accompagne participe à l'évaluation, elle sera autorisée à rester dans la zone d'évaluation. Sinon, elle devra se déplacer vers un endroit qui répond aux exigences de distanciation physique.

Important Update: In-Person Appointments and Services

As restrictions begin to lessen across the country, Vision Loss Rehabilitation Manitoba has implemented strict policies and procedures designed to ensure the health and safety of our staff and clients as we begin to offer in-person services.

Manitoba VLR offices will be open beginning Monday June 8 by appointment only.

During this time, low vision assessments for magnification devices, assessments for assistive technology and limited in-community orientation and mobility services will be available by appointment.

During all appointments, staff and clients will be required to practice safe physical distancing, hand hygiene, and wear appropriate personal protective equipment.

Please note:
Our virtual care services and essential emergency services will continue to be available.

What to expect for your upcoming appointment.

Before your appointment

Before your scheduled appointment, you will receive a confirmation call on the morning of your visit. During this call, you will be asked to verbally complete our Client Screen Assessment to determine whether it is safe to proceed with your appointment at that time.

Before and after your visit, our staff will disinfect all surfaces and equipment. Please ensure you are performing safe hygiene and respiratory practices. Remember to wash your hands thoroughly before and after the visit, avoid touching your face, and cough or sneeze into your sleeve.

During your appointment

When you arrive for your appointment, a staff member will meet you at the door to the office, or at the designated meeting location. All staff will be required to wear surgical masks and personal protective equipment during the appointment.

You will then be asked to complete hand hygiene upon entering the facility or meeting area and provided a surgical mask if you do not have one. You must wear this mask throughout duration of the visit. If you are accompanied by a support person, they must also complete hand hygiene and wear a mask before entering the facility/meeting area.

If you require your support person to be involved in the assessment, they will be permitted to remain within the assessment area. Otherwise, they will be asked to move to a location that meets physical distancing requirements.

Learn more about the steps we’re taking to ensure the health and safety of our clients and staff.

Vision Loss Rehabilitation Canada has been actively monitoring the situation surrounding the COVID-19 pandemic and are following all public health directives, including recommendations from the World Health Organization, Government of Canada, and federal and provincial health authorities.

As the situation is dynamic, we will continue to act based on the most up-to-date advice from Canadian public health authorities. As we navigate through these uncertain times, Vision Loss Rehabilitation is committed to continuing to provide the highest standards of care to our clients.

Essential Emergency Services

In addition to our current services, Vision Loss Rehabilitation Canada has established an essential emergency service, which provides urgent response to people with vision loss that meets the following criteria:

  • Have sudden and significant vision loss within the last two weeks
  • Are currently being discharged from the hospital
  • Are isolated or unsupported at home
  • Are at high risk of hospital admission or re-admission due to falls, injury or medication errors

To learn whether you or someone you know is eligible to receive our essential emergency services, please contact us at 1-844-887-8572.

Virtual Care Services

Receive care from comfort and safety of your home

Using video or teleconferencing services, you can easily connect one-on-one with a certified Vision Loss Rehabilitation specialist from the comfort of your own home.

Specialists are able perform remote assessments, and/or review your current rehabilitation progress. This may include offering key strategies to ensure you are safe and comfortable at home, or to provide support and resources to help you maintain your independence and emotional wellbeing during these uncertain times.

To get started:

  • Schedule a time that's convenient for you
  • Connect using your telephone, laptop, tablet or smartphone (Android or iPhone)
  • Access your one-to-one rehabilitation treatment session

Contact us to learn more or to book your appointment.

Self Assessment  

If you have not previously been referred by your ophthalmologist, you may complete the self assessment prior to receiving rehabilitation services.

  1. Do you have any difficulty with your vision? 
  2. Does vision loss make it challenging to do things on a day-to-day basis? (i.e. reading the newspaper, preparing meals, looking after a home, personal care, navigating stairs/curbs, travelling safely, care of others, getting job ready etc.)  

If you have answered yes to any of these questions you may be eligible for our services. 

Please contact us at 1-844-887-8572.

COVID-19 Resources

It is essential that during these unprecedented times, we all keep as informed as possible by relying on directives and resources from our local public health authorities.

We encourage all VLRC clients and staff to regularly refer to these resources to ensure that they have the most up-to-date and accurate information possible.

World Health Organization (WHO)

Government of Canada

Access the Government of Canada's COVID-19 Self Assessment Tool

Social Distancing with Vision Loss

In order to ensure your health and safety, and the health of safety of everyone in your community, everyone must follow Government guidelines on social distancing to reduce the risk of spreading COVID-19.

If possible, avoid leaving your home and make use of local and national resources to support you in your home.

Keeping your distance

If you are unable to measure whether you are maintaining a two-metre distance, you may want to utilize the following:

  • Regularly let others know of your location, and advise them that you are unaware of theirs
  • Use your cane when out and about so others are aware that you have sight loss
  • Ensure to carefully wash/sanitise your hands, along with any clothing you are wearing or items you bring with you before leaving your home and as soon as you return to keep the risk of spreading the virus to a minimum
  • Avoid touching your face or touching anyone in your household unless you have recently washed your hands thoroughly

More COVID-19 resources

At a Glance: COVID-19 Resources and Tips

Fall Prevention

Fighting Blindness Canada

Everyday living with vision loss