Contact Us

Our hours of operation are reduced to 9am to 4pm eastern for the week of March 18. This is to support the migration to an improved telephone system. We will resume our usual hours of 8am - 7:30pm eastern on the week of March 25. In the meantime, we ask for your patience while we make updates to improve our systems.
 
Wait times may be longer than usual.

You have questions? We have answers. When you reach out to the VLRC Contact Centre, our friendly and experienced staff are on hand to provide all the information you need to start or continue your journey with VLRC.

Here are some topics and programs that our bilingual team members can help you navigate:

  • Questions around transitions to sight loss
  • VLRC programs services that help individuals with vision loss lead more independent, active lives
  • Connect with your client navigation team and rehabilitation service professionals
  • Our team is located across the country, and includes predominantly staff with lived sight loss experience and first-hand knowledge of the benefits of VLRC services and programs.

Our phone lines are open Monday to Friday from 8:00 a.m. to 7:30 p.m. EST. We are closed Thursday afternoons from 2:25 p.m. to 3:45 p.m. to accommodate staff education sessions.

We also invite you to fill out the form below if you prefer written communication or would like to request a call back.

Call Us toll-free: 1-844-887-8572

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