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Specialist, Service Coordination

​Date:

March 21, 2017

Job Title:

Specialist, Service Coordination

Term:

Full Time

Location:

Winnipeg, MB

Summary:

In covering a broad range of duties, the emphasis of this position is to conduct and complete the Comprehensive Assessment of Needs (CAN) and other required assessments, and to identify and coordinate the service needs for all individuals requiring vision rehabilitation services.

This position provides functional expertise within the provision of vision rehabilitation services, using the EVRR (Electronic Vision Rehabilitation Record) application within a matrix reporting structure. 

Essential Duties entail (but not limited to):

  • Conducts Comprehensive Assessment of Needs (CAN), and Personal Details Assessments within EVRR primarily by phone, with individuals requiring CNIB rehabilitation services and makes appropriate referrals.
  • Ensures client needs are identified through appropriate use of the EVRR assessments. 
  • Identifies and assigns through EVRR the required Services and Interventions.
  • Flags urgent/critical client situations to Service Manager or other   designated staff.
  • Provides appropriate follow up with clients to help ensure service quality standards are met.
  • Serves as a point of contact for clients by responding to clients' enquiries.
  • Conducts Exit Interview.
  • Records all required data into EVRR in a timely manner, consistent with CNIB standards, including visit/time spent in service provision.
  • Manages caseload in an effective and efficient manner.
  • Responds to inquiries on CNIB services/programs and community resources. 
  • Initiates external referrals when appropriate.

Qualifications: (Education, Training, Experience):

  • Completed post-secondary education in the fields of Social Work, Psychology, Applied Counseling, or an equivalent field.
  • Minimum three years of experience working with individuals with a disability in a rehabilitation setting.
  • Accreditation in counselling or rehabilitation is an asset.
  • Personal or professional experience relating to blindness and vision loss is considered an asset
  • Bilingualism an asset
  • Well-developed interpersonal and communications skills, with emphasis on interviewing skills.
  • Self-directed, organized and detail oriented.
  • Demonstration of a client-centered approach with commitment to excellent customer service.
  • Demonstration of sound interviewing skills, good judgment, and ability to work under pressure.
  • Demonstrated ability to effectively communicate verbally and in writing.
  • Ability to work in a team environment and independently, with minimum supervision.
  • Proficient in use of both standard office software and specialized client management technology.
  • Willingness to work flexible hours
  • Occasional travel may be required.
  • An acceptable criminal record check will be required prior to offer of employment

Closing date for applications: March 27, 2017​

Please send the application toresumes.manitoba@cnib.ca and quote the job title in the subject line. Applications must include a resume and cover letter, mentioning how you learned of this position.